Patient Resources
Thank you for choosing Seniority Healthcare. We are honored to be your trusted partner in health and well-being. Our dedicated team is committed to providing the highest quality of care with compassion and excellence.
At Seniority Healthcare, we understand that choosing a healthcare provider is a significant decision, and we are grateful for the trust you have placed in us. Our mission is to ensure that you receive the best possible care tailored to your unique needs. We pride ourselves on our holistic approach, integrating on-site primary care, telehealth support, care coordination, and integrated behavioral health services.
We look forward to supporting you (or your loved one) on your healthcare journey!
Complete our Electronic Enrollment Forms
Download Paper Enrollment Forms
If you are unsure which forms to complete please contact us at 888-982-8594 and we will be happy to assist you!
Elder Care Support
National Resources
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Alzheimer's Association: https://www.alz.org/
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AARP: https://www.aarp.org/
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National Institute on Aging: https://www.nia.nih.gov/
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Family Caregiver Alliance: https://www.caregiver.org/
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Administration for Community Living: https://acl.gov/
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National Council on Aging: https://www.ncoa.org/
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Dementia Care Central: https://www.dementiacarecentral.com/
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Caregiver Action Network: https://www.caregiveraction.org/
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Eldercare Locator: https://eldercare.acl.gov/
State Resources
Pennsylvania
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Pennsylvania Department of Aging: https://www.aging.pa.gov/
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Alzheimer’s Association Greater Pennsylvania Chapter: https://www.alz.org/pa
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Alzheimer's Impact Movement Pennsylvania Chapter: https://alzimpact.org/Pennsylvania
New Jersey
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New Jersey Division of Aging Services: https://www.nj.gov/humanservices/doas/
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Alzheimer’s New Jersey: https://www.alznj.org/
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Caregivers of New Jersey: https://njcaregivers.org/
New York
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New York State Office for the Aging: https://aging.ny.gov/
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Caring Kind: https://www.caringkindnyc.org/
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Live On NY: https://www.liveon-ny.org/
Delaware
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Delaware Division of Services for Aging and Adults with Physical Disabilities: https://dhss.delaware.gov/dhss/dsaapd/
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Alzheimer’s Association Delaware Valley Chapter: https://www.alz.org/delval
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Easterseals Delaware & Maryland’s Eastern Shore: https://www.easterseals.com/de/
Billing FAQs
Q: Why are the Explanation of Benefits (EOBs) from insurances coming under American Telehealth?
A: Our Tax ID # is registered under American Telehealth. American Telehealth is how our group is credentialed with CMS, therefore that is the name that we bill under. This is just our corporate name and Seniority Healthcare is our practice name. EOBs coming under American Telehealth are valid for services provided by Seniority Healthcare.
Q: Why am I getting a bill stating that I was seen on a Saturday or Sunday?
A: Our Chronic Care Management services and our Collaborative Care Services will be billed on a Saturday or Sunday for compliance with the regulations of once per month billing that CMS sets for these programs.
Q: Why am I getting billed under a doctor's name when I see a NP or PA?
A: Our CCM and COCM services are billed under the Medical Director that provides oversight in your community. The services provided under CCM and COCM are reviewed and discussed with the Medical Director, therefore the services are billable under that provider. The goal of the Medical Director is to provide onsite evaluations of all of their patients at minimum
Q: What is CCM (Chronic Care Management)?
A: Chronic Care Management (CCM) is a program aimed at assisting patients in effectively managing their chronic conditions. It encompasses various non-face-to-face services provided by healthcare professionals to support patients in between office visits. These services include devising care plans, reviewing test results, coordinating with specialists, managing medications, and remotely monitoring health indicators. The benefits of CCM include improved communication with healthcare providers, better adherence to treatment plans, reduced hospitalizations, and an overall enhanced quality of life for patients with chronic conditions.
Q: Why am I sometimes charged a specialist copay?
A: The copay amount is determined by your insurance company, not by Seniority Healthcare. They consider factors like the type of service you're receiving and the credentials of our medical professionals, including their license, expertise, and specialization (Geriatric Medicine). The difference in copays between seeing a specialist and a PCP is set by the insurance company based on their assessment of services and our team members' credentials. While we aim to credential as PCPs for lower copays for our patients, the final decision rests with your insurance company and how they process the claims.
Q: How can I pay my bill? Can I pay online?
A: You can pay your bill by mailing a check to Seniority Healthcare PO BOX 159 Barrington NJ 08007. Or you can pay via credit card to the same address by patient statement. Or via phone 888-982-8594 ext 701 for the billing department. We do not accept payments online or have a system for this at this time.
Q: Why are my bills applied to deductible or Coinsurance ?
A: Deductible: Your deductible is the amount you must pay out of pocket for medical services before your insurance starts to cover costs.
Coinsurance: After you've met your deductible, coinsurance comes into play. It's the percentage of medical expenses you and your insurance share.
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Patients total responsibility includes both deductible and coinsurance amounts. These amounts are determined by your insurance company and we do not have any control over the amounts of deductibles or coinsurance. If you have specific questions related to these amounts please contact your insurance
NOTICE OF PRIVACY PRACTICES
Under federal law, your patient health information is protected and confidential. Patient health information includes information about your symptoms, test results, diagnosis, treatment, and related medical information. Your health information also includes payment, billing, and insurance information.    We use health information about you for treatment, to obtain payment, and for health care operations, including administrative purposes and evaluation of the quality of care that you receive. Under some circumstances, we may be required to use or disclose the information even without your permission.    We will use and disclose your health information to provide you with medical treatment or services. For example, nurses, physicians, and other members of your treatment team will record information in your record and use it to determine the most appropriate course of care. We may also disclose the information to other health care providers who are participating in your treatment, to pharmacists who are filling your prescriptions, and to family members who are helping with your care.    We will use and disclose your health information for payment purposes. For example, we may need to obtain authorization from your insurance company before providing certain types of treatment. We will submit bills and maintain records of payments from your health plan.    We will use and disclose your health information to conduct our standard internal operations, including proper administration of records, evaluation of the quality of treatment, and to assess the care and outcomes of your case and others like it.    We may use your information to contact you with appointment reminders. We may also contact you to provide information about treatment alternatives or other health-related benefits and services that may be of interest to you.    We may use or disclose identifiable health information about you for other reasons, even without your consent. Subject to certain requirements, we are permitted to give out health information without your permission for the following purposes:      -We may be required by law to report gunshot wounds, suspected abuse or neglect, or similar injuries and events.      -We may use or disclose information for approved medical research. As required by law, we may disclose vital statistics, diseases, information related to recalls of dangerous products, and similar information to public health authorities.    We may be required to disclose information to assist in investigations and audits, eligibility for government programs, and similar activities.    We may disclose information in response to an appropriate subpoena or court order.    Subject to certain restrictions, we may disclose information required by law enforcement officials.    We may report information regarding deaths to coroners, medical examiners, funeral directors, and organ donation agencies.    We may use and disclose information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Military and Special Government If you are a member of the armed forces, we may release information as required by military command authorities. We may also disclose information to correctional institutions or for national security purposes.    We may release information about you for worker's compensation or similar programs providing benefits for work related injuries or illness.    In any other situation, we will ask for your written authorization before using or disclosing any identifiable health information about you. If you choose to sign an authorization to disclose information, you can later revoke that authorization to stop any future uses and disclosures.    You have the following rights regarding your health information:    You may request restrictions on certain uses and disclosures of your health information. We are not required to agree to such restrictions, but if we do agree, we must abide by those restrictions.    Also, if you have paid for your health care treatment out-of-pocket and in full, and if you request that we limit disclosure of your information to a health plan for purposes of payment or health care operations, we will abide by your request.    You may ask us to communicate with you confidentially by, for example, sending notices to a special address or not using postcards to remind you of appointments.    In most cases, you have the right to look at or get a copy of your health information. There may be a small charge for the copies.    If you believe that information in your record is incorrect, or if important information is missing, you have the right to request that we correct the existing information or add the missing information.   You may request a list of instances where we have disclosed health information about you for reasons other than treatment, payment, or health care operations.    We are required by law to protect and maintain the privacy of your health information, to provide this Notice about our legal duties and privacy practices regarding protected health information, and to abide by the terms of the Notice currently in effect.    We may change our policies at any time. You can also request a copy of our Notice at any time. If you are concerned that we have violated your privacy rights, or if you disagree with a decision we made about your records, you may contact the person listed below. You also may send a written complaint to the U.S. Department of Health and Human Services. The person listed below will provide you with the appropriate address upon request. You will not be penalized in any way for filing a complaint. If you have any questions, requests, or complaints, please contact: Lisa Nichols Director of Operations P.O. Box 159 Barrington, NJ 08007 888-982-8594